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Refund and Returns Policy

Return & Refund Policy

At Attars Perfume, we strive to ensure your complete satisfaction with every fragrance purchase. If, for any reason, you are not entirely pleased with your order, our return policy is designed to make the process simple and hassle-free.

Returns and Exchanges:

Time Frame: You may initiate a return or exchange within 7 days of receiving your order.

Eligibility: To be eligible for a return or exchange, the product you purchased must be unused or have been used up to a maximum of 3ml. Additionally, the product must be in its original packaging and in the exact same condition as when it was received.

How to Initiate a Return or Exchange:

To initiate a return, follow these steps:

Contact our customer service team via Call or WhatsApp +92 313-0778758 to request a return authorization.

Provide the order number, product details, and reason for the return.

Our customer service team will guide you through the return process and provide you with a return authorization code.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

We recommend using a trackable shipping method to ensure the safe return of the product. 

Returned products should be packaged securely to prevent damage during transit, we highly recommend making videos or taking some pictures properly for the evidence.

Inspection and Approval:

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

If the product is approved for return, you may be eligible for a refund, replacement, or store credit, based on the specific circumstances.

Refunds:

  1. Refund Procedure:
    Upon approval of the returned product, the refund initiation process will commence. Typically, the refund will be issued through the same payment method utilized for the Cash-on-Delivery (COD) transaction. The refund may take the form of cash, a check, or a digital payment, depending on the seller’s established procedures.
  2. Refund Duration:
    The duration for processing refunds can fluctuate. It may range from a week to two weeks for the refund processing to conclude and the funds to be reimbursed to you.
  3. Deductions and Charge:
    Some sellers might subtract a return shipping fee or a restocking fee from the refunded amount. It’s important to carefully review the seller’s refund policy to ascertain whether any charges apply.

Replacements and Exchanges:

  1. Eligibility for Replacement:
    We’re committed to ensuring that you receive products of the highest quality and accuracy. If the product you’ve received is defective, damaged, or not as described, it may be eligible for a replacement. In such cases, please contact our customer support team within the same day of receiving the product to initiate the replacement process.
  2. Preference for Exchange:
    When you prefer an exchange for a defective or unsatisfactory product, we’re here to make the process seamless for you. If you option for an exchange, we will provide you with a replacement product of equal value, subject to availability. Our goal is to ensure that you’re satisfied with the functionality and quality of the products you purchase from us.
  3. Availability of Exchanges:
    Please note that exchanges are subject to product availability. While we strive to offer exchanges for all eligible cases, there might be instances where an identical replacement product is not available due to stock limitations. In such situations, our customer support team will work closely with you to explore suitable alternatives or solutions.

Defective or Incorrect Items:

In the rare event that you receive a defective or incorrect item, please contact our customer service team immediately.

We will provide a prepaid return label, and a replacement will be sent once the defective or incorrect item is received.

Contact Us:

If you have any questions or concerns regarding our return policy, please contact our customer service team at hello@attarsperfume.com or Call or WhatsApp +92 313-0778758.

Attars Perfume reserves the right to amend this return policy at any time without prior notice. It is advisable to review our policies periodically for any changes.

Thank you for choosing Attars Perfume. We appreciate your trust in our products and are committed to providing you with an exceptional shopping experience.